IDG Contributor Network: 7-Eleven thinks it can go cashier-less. It’s wrong.

By Evan Schuman

There’s a massive difference between retailers using technology to free up associates to do more hands-on work and using that technology to replace those associates. Freeing up will work but replacement won’t. 7-Eleven’s plans to rid itself of the need for store associates, by leveraging RFID-tagged merchandise and relying on payment cards and mobile purchases, is one Slushee too far.

We’ve dealt with this before, with Amazon and with Lawson in Japan. Like Lawson, …read more

Source:: IT Management