Category: IT Services and Outsourcing

IT Services and Outsourcing

Should your next big hire be a chief A.I. officer?

By Sharon Gaudin As companies increasingly turn to artificial intelligence to communicate with customers, make sense of big data and find answers to vexing questions, some say it’s time to think about hiring a chief A.I. officer. A chief artificial intelligence Officer – or CAIO — could round out your C-level execs, sitting at the…

9 things your service provider wants you to know

By Sandra Gittlen The relationship between enterprise IT and service providers can be difficult. IT has frustrations in achieving optimal service levels. Service providers, as it turns out, have an equal number of bugaboos when it comes to their enterprise clients’ readiness for and acceptance of provider intervention. We asked providers across a range of…

How HPE plans to spin out its software assets

By John Gallant After playing a key role in the 2015 bifurcation of Hewlett Packard into the consumer-focused HP Inc. and the enterprise-centric Hewlett Packard Enterprise (HPE), Chris Hsu is busy working on another big split. Hsu, currently HPE’s COO and GM of HPE Software, is preparing to spin out much of HPE’s software portfolio…