By Bart Perkins Service centers have a wide spectrum of goals. At one end are those that emphasize the lowest possible cost per call. They rely on IVR or newer chatbots while making it virtually impossible to talk to a real person. At the other end are those that emphasize customer service. They hire knowledgeable…
Cloud backup saves data after fire destroys school
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•By ComputerWeekly.com(editor@www.com) Data from The Academy secondary school in the seaside town of Selsey was restored just hours after a fire destroyed most of the premises, thanks to a cloud backup agreement set up a year earlier …read more Source:: IT Hardware
Ministry of Defence CIO Mike Stone set to leave in early 2017
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•By ComputerWeekly.com(editor@www.com) Ministry of Defence IT chief will depart in March next year, becoming the latest of several high-profile government technology leaders to quit …read more Source:: Careers
Matt Hancock calls for market to lead on full FTTP broadband
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•By ComputerWeekly.com(editor@www.com) Digital and culture secretary used his keynote speech at Broadband World Forum to call for a national market-led fibre-to-the-premise roll-out, and pledged government support to make it happen …read more Source:: IT Management
VMworld 2016 vox pop: VMware users cool about VSAN
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•By ComputerWeekly.com(editor@www.com) As VMware announces upgrades to its VSAN hypervisor-based storage software, event attendees seem to think it is a costly product and possibly unsuited to high-end use cases …read more Source:: IT Hardware
VMware VSAN 6.5 supports containers and physical servers via iSCSI
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•By ComputerWeekly.com(editor@www.com) VMware Virtual SAN now supports containers with persistent storage and allows physical server storage access to its shared pool of capacity via the iSCSI SAN protocol …read more Source:: IT Hardware
Saving Lauri Love: activists plan their next move
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•By Julia Gregory(editor@www.com An eclectic bunch of activists, charity workers and reformed hackers spent a rainy Sunday afternoon plotting their next move in a campaign to save Lauri Love from extradition to the US on hacking charges …read more Source:: Internet-Tech
Cyber security is about big team efforts, says CNI expert
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•By ComputerWeekly.com(editor@www.com) Cyber security requires a team approach, based on a good understanding of the threat, to achieve effective resilience, according to Barrie Millett of the Cyber Rescue Alliance …read more Source::
VMworld 2016: VMware progresses its hybrid strategy
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•By ComputerWeekly.com(editor@www.com) Following its partnership with AWS, VMware is honing its hybrid strategy with a suite of tools to manage workloads accros private and public clouds …read more Source:: IT Management