By Bart Perkins Service centers have a wide spectrum of goals. At one end are those that emphasize the lowest possible cost per call. They rely on IVR or newer chatbots while making it virtually impossible to talk to a real person. At the other end are those that emphasize customer service. They hire knowledgeable…
Tag: service
OpenWorld 2016: Ellison stakes claim for infrastructure as a service
by
•By ComputerWeekly.com(editor@www.com) In his opening keynote at Oracle OpenWorld 2016, Oracle chairman and CTO cites AWS, Workday and Microsoft as main competitors for cloud revenue in enterprise IT …read more Source::
Banks should avoid customer service robots for a few more years
by
•By ComputerWeekly.com(editor@www.com) Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances …read more Source:: Internet-Tech
Cerber ransomware service reaps $195,000 profit in a month
by
•By ComputerWeekly.com(editor@www.com) Franchises such as Cerber are making highly profitable ransomware available to a broader range of cyber criminals, according to a report by security firm Check Point …read more Source::
Swedbank boosts customer service with a virtual assistant
by
•By