By ComputerWeekly.com(editor@www.com) Identity is vital for presenting a consistent customer relationship across digital channels, but not everyone in all organisations understands this shift, according to identity veteran Ian Glazer …read more Source::
Tag: customer
Many firms failing on crucial customer experience in digital era
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•By ComputerWeekly.com(editor@www.com) Only through collaboration between all customer-facing parts of a business can it deliver the customer experience that is crucial to survival in the digital era, according to CXP Group consultant Nicole Dufft …read more Source::
Lloyds Bank launches technologies to improve and secure customer services
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•By ComputerWeekly.com(editor@www.com) Lloyds Bank is investing in the latest technologies to provide customers with convenient and secure banking services …read more Source:: IT Management
Changing the customer conversation with predictive data analysis
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•From integrated big data platforms to location-based mobile apps to real-time package tracking, the ability to explore, segment and predict customer behavior is a rapidly expanding frontier. …read more Source:: IT Management
Banks should avoid customer service robots for a few more years
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•By ComputerWeekly.com(editor@www.com) Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances …read more Source:: Internet-Tech
Outdated IT limits retail gains from customer data
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•By ComputerWeekly.com(editor@www.com) Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services …read more Source:: IT Management
Theft of customer data is top Asean retailer worry
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•By ComputerWeekly.com(editor@www.com) Southeast Asian retailers say securing customer payments is a major challenge as new payment technology is forced on them by market and consumer pressure …read more Source::
Swedbank boosts customer service with a virtual assistant
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How Home Depot is building customer experience from the outside in
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•By CIO staff Source:: IT Management
Digital transformation designed for the customer
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•By Julia King Source:: IT Management