Month: April 2017

Should your next big hire be a chief A.I. officer?

By Sharon Gaudin As companies increasingly turn to artificial intelligence to communicate with customers, make sense of big data and find answers to vexing questions, some say it’s time to think about hiring a chief A.I. officer. A chief artificial intelligence Officer – or CAIO — could round out your C-level execs, sitting at the…

9 things your service provider wants you to know

By Sandra Gittlen The relationship between enterprise IT and service providers can be difficult. IT has frustrations in achieving optimal service levels. Service providers, as it turns out, have an equal number of bugaboos when it comes to their enterprise clients’ readiness for and acceptance of provider intervention. We asked providers across a range of…

How your company needs to train workers in cybersecurity

By Matt Hamblen With workplace cyberattacks on the rise, industry experts are pressing businesses to train their workers to be more vigilant than ever to protect passwords and sensitive data and to recognize threats. “It is imperative for organizations of all sizes to instill among employees the critical role they play in keeping their workplace…