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Tag: doing
IDG Contributor Network: Self-checkout: What shoppers want to do is rarely what they end up doing
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•By Evan Schuman One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores. Asked if they would make purchases at a breached retailer, they’ll routinely say no. But quarterly earnings betray the truth that being breached has just about zero influence on revenue.…
IDG Contributor Network: Walmart.com’s transformation: Too little, much too late
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•By Evan Schuman This month, BusinessWeek took a look at how Jet.com is doing in its effort to transform Walmart.com. My conclusion: The biggest obstacle to Walmart.com being successful is Walmart itself. This is hardly news to readers of this blog, as we have been skeptical about Jet’s odds against the Bentonville behemoth and have…