…read more Source:: Internet-Tech
Tag: chatbots
Meet ADP’s ‘business anthropologist,’ putting human thought behind chatbots
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•By Mary K. Pratt Martha Bird has one of the more unusual positions in the technology space: She’s a business anthropologist. Bird, who ran a family farm in New Hampshire before earning an anthropology Ph.D., has developed her craft over 15-plus years at a variety of organizations — a nonprofit, a telecommunications company and an…