Category: IT Management

IT Management

IDG Contributor Network: 7-Eleven thinks it can go cashier-less. It’s wrong.

By Evan Schuman There’s a massive difference between retailers using technology to free up associates to do more hands-on work and using that technology to replace those associates. Freeing up will work but replacement won’t. 7-Eleven’s plans to rid itself of the need for store associates, by leveraging RFID-tagged merchandise and relying on payment cards…

Career Watch: Be wary of IT employment contracts

By Jamie Eckle Q&A: Attorney Jeffrey Scolaro Jeffrey Scolaro, an attorney at Daley Mohan Groble PC in Chicago and a member of Legal Services Link, answers questions about employment contracts. Are employment contracts for IT workers negotiable, or are they one-size-fits-all? The axiom that “everything is negotiable” should be where all IT professionals begin their…

Should your next big hire be a chief A.I. officer?

By Sharon Gaudin As companies increasingly turn to artificial intelligence to communicate with customers, make sense of big data and find answers to vexing questions, some say it’s time to think about hiring a chief A.I. officer. A chief artificial intelligence Officer – or CAIO — could round out your C-level execs, sitting at the…

9 things your service provider wants you to know

By Sandra Gittlen The relationship between enterprise IT and service providers can be difficult. IT has frustrations in achieving optimal service levels. Service providers, as it turns out, have an equal number of bugaboos when it comes to their enterprise clients’ readiness for and acceptance of provider intervention. We asked providers across a range of…