All right, NOW can we replace the hardware?

By Sharky

This IT support pilot fish has been sent out to customer sites countless times at the behest of outsourced support people who probably need to get out of their cubes a little more often.

“I have had the four- or five-hour chat sessions several times on many jobs, usually because they keep sending me out for the same issue without replacing the hardware,” says fish.

“The most memorable one was when a network router was literally in …read more

Source:: IT Management