By Evan Schuman
Artificial intelligence bots are all the rage these days, as companies try to figure out the best ways they can be used. But using them to interact directly with customers forces some interesting questions about legal liability.
What happens when a wrong answer causes financial harm to a customer? Does it make a difference if the answer was delivered by a human call center representative or an automated bot? In most cases, it absolutely will. …read more
Source:: IT Management