Why we love power users (low-wattage division)

By Sharky

Pilot fish is working at the help desk of a managed service provider when a call comes in from one very angry user.

“She was complaining about people changing files on her computer and how she had lost weeks of work and everything was our fault and it was better when she was a local admin and did her own IT, and threw in a few threats about the contract and my employment,” says fish.

“After being …read more

Source:: IT Management