IDG Contributor Network: Home Depot’s magic value: Returns

By Evan Schuman

During an August investors call, Home Depot CEO Craig Menear let loose a stunning stat: 90% of all online returns are processed in-store. Allowing an online return to be boxed and handled by a local store has always been a popular feature, but this is the first a primarily physical chain has released a returns percentage anywhere close to 90.

This forces us to consider what is the objective behind in-store returns of mobile items. Is …read more

Source:: IT Management