By Evan Schuman
During an August investors call, Home Depot CEO Craig Menear let loose a stunning stat: 90% of all online returns are processed in-store. Allowing an online return to be boxed and handled by a local store has always been a popular feature, but this is the first a primarily physical chain has released a returns percentage anywhere close to 90.
This forces us to consider what is the objective behind in-store returns of mobile items. Is …read more
Source:: IT Management